Refunds

Refund policy

Last updated: 14 November 2026

If Troviora is not right for you, you can get a full refund within 7 days of paying, as long as you have used little of the plan.

1. When you get a full refund

• You ask within 7 days of the payment, and
• you have used less than 10% of the credits that plan added (for example, under 150 of Starter's 1,500 credits).

2. When we cannot refund

• More than 7 days have passed since the payment, or
• 10% or more of the plan's credits have been used.
• The free 500 starting credits have no cash value and cannot be refunded.

3. Failed steps and mistakes

If a step fails, its credits are returned to your balance automatically, with no request needed. If you were charged twice, or charged for a payment that did not give you credits, we refund the extra payment in full whenever you tell us.

4. How to ask

Email our support email from the address on your Troviora account. Include the date and amount of the payment. We reply within 2 working days.

5. How long it takes

Once approved, the refund goes back to the payment method you used, through Cashfree, within 7 to 10 working days. The credits from that plan are removed from your account.

6. Cancelling

Plans do not renew on their own, so there is nothing to cancel. Your access and credits simply continue until you choose to buy again.

SkaiLabin Private Limited, Pune, Maharashtra, India.